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Which of the following is NOT one of the four levels of active listening?
Attentive listening
Trainer listening
Reflective listening
Reactive listening
The correct answer is: Trainer listening
Active listening is a crucial skill for correctional officers, as it enhances communication and can significantly improve interactions with inmates and colleagues. The four recognized levels of active listening include attentive listening, reflective listening, and reactive listening. Attentive listening involves fully concentrating on what is being said, showing genuine interest, and recognizing both verbal and non-verbal cues. Reflective listening requires the listener to paraphrase or summarize what has been said, demonstrating understanding and encouraging further discussion. Reactive listening, though less formal, refers to the immediate response to what is being said, often including emotional or instinctual reactions. The option that is not recognized as a level of active listening is trainer listening. It implies a more instructional role, typically associated with teaching or delivering information rather than the empathetic and engaged approach required for effective active listening. Understanding these levels helps correctional officers foster better communication, facilitating conflict resolution and providing support in a correctional environment.